DCH ToolBox
2009
Gilman Group Limited
Hong Kong Top Service Brand (2023)
Household Electrical Appliance Installation & Maintenance, Retail (Household Electrical Appliance)
Household Electrical Appliance Installation, Household Electrical Appliance Repair & Maintenance, Household Electrical Appliance Inspection Service, Retail (Household Electrical Appliance)
4/F, DCH Building, 20 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong
8210 8210
customercare@dch.com.hk
With the goal of becoming an outstanding service provider, DCH ToolBox is dedicated to increasing customer satisfaction through continuously improving operational efficiency, promoting digitalisation and enhancing customer experience.
As one of the biggest after-sales service platforms for home appliances, DCH ToolBox served not only the Group's customers but also non-DCH clients. With decades of accumulated experience, it adheres to the tenet of "customer-oriented, sincere attitude" , think from the customer's perspective and always try the best to solve customers' problems.
Leveraging on the synergy and strong support of the Group, DCH ToolBox has established 'Repair Service Collection Points" in different districts of Hong Kong, to facilitate customers to drop off small home appliances that need to be repaired. It keeps pace with the times and digitalises the delivery of customer services, such that customers can make appointment for maintenance, register for product warranty or renewal, and inquire about quotations on online platform through QR codes. The whole process is simple, easy, convenient and fast, culminating in a brand-new service experience with just "one-click".
The service team of DCH ToolBox attends to customers with heart, and they always think and solve problems from the customer's perspective. The Brand has been accredited by the "Consumer Caring Scheme" of GS1 Hong Kong for 12 consecutive years; and through partnering with Gilman, it was honoured with "2021/2022 Global Top Ten After-Sales Service Award" by Gree Electric, in recognition of its service excellence.
Looking forward, DCH ToolBox will continue to strengthen online services, optimise its platform systems, and satisfy customers with more assured and considerate protection.
