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Hong Kong Top Service Brands



Brand

Well Born

Time of Establishment

1996

Company

Well Born Real Estate Management Limited

Award (Year)

Hong Kong Top Service Brand (2007), Hong Kong Premier Service Brand (2011), Hong Kong Top Service Brand Ten Year Achievement Award (2016)

Main Service(s)

Real Estate Management

"Top Mark" Registered Categories

Property Management (Residential, Shopping Mall, Car Park)

Address

8/F, Golden Centre, 188 Des Voeux Road Central, Sheung Wan, Hong Kong

Tel No.

2851 1991

Fax No.

2851 1916

E-mail

wellborn@wb.com.hk

Website

www.wb.com.hk

Wits for Win

Well Born upholds its management philosophy of "Interactive services for quality management". We strive for excellence and perfection — Mr Suen Kwok Lam, BBS, MH, JP, Executive Director of Henderson Land Development Company Limited.

Company Profile

Well Born Real Estate Management Limited was established in 1996 as a member of the Henderson Land Group. It provides sophisticated property management services for approximately 32,000 units including premium residential units, shopping arcades, car parks, low-rise luxury properties and private club house. Well Born employs 1,500 staff members and manages 24 housing properties including 39 Conduit Road, Hill Paramount, Double Cove, The Reach, Shining Heights, Regence Royale, Wellesley, King's Park Hill, Grand Promenade, Grand Waterfront, The Beverly Hills and Casa Marina.

Track of Glory

Well Born steadily improves services and adopts "Interactive Management Model". It is devoted to promoting civic awareness among both customers and staff through the introduction of "Theme Year"; and 2019 is set as a "Year of Reforms" to make improvements and introduce new initiatives. Well Born fulfils its corporate social responsibility through "Hang Oi Charitable Foundation" and keeps taking part in a wide variety of activities related to environmental protection, occupational health and voluntary services.

Well Born complies with international standards in quality assurance and is widely recognised for excellence in customer services. It has garnered numerous certificates and awards, such as "Hong Kong Top Service Brand", "Hong Kong Premier Service Brand", "Hong Kong Top Service Brand Ten Year Achievement Award", "Business Superbrands", "The Best Brand Enterprise Award", "Corporate Environmental Leadership of the Year", "Corporate Service of the Year", "Q-Mark Elite Brand Awards", "ISO 9001" certification in quality management, "ISO 14001" certification in environment management, "OHSAS 18001" certification in occupational safety and health management, "ISO 10002" certification in complaint handling management, and "CSQS" certificate in customer service quality standard. It has attained "Customer Relationship Excellence Awards" for 18 consecutive years, "15 Years Plus Caring Company" Logo and "Hong Kong Q-Mark Service Scheme" certification for 16 years. Besides, Well Born's volunteer team has received "Highest Service Hour Award" for 14 times.

To enhance the skills and knowledge of staff, Well Born has developed a training plan and lined up external training programmes, so as to provide at least 200 hours on-the-job training to each staff member every year. To promote the importance of family values, Well Born offers paternity leave for male staff members as well as red packets and subsidies for childbirth.



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